Closed
Bug 588647
Opened 14 years ago
Closed 14 years ago
Feedback page for Firefox Releases
Categories
(Input :: General, enhancement, P1)
Tracking
(Not tracked)
VERIFIED
FIXED
3.0
People
(Reporter: aakashd, Assigned: wenzel)
References
Details
Attachments
(1 file, 1 obsolete file)
119.93 KB,
image/png
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Details |
We've got a generic "Submit Feedback" in Firefox Releases (and betas) that we should make better use of instead of just the "sad form". Therefore, here's the plan: We have a generic feedback page named "input.mozilla.com/feedback" that is an entry point for a user to get a number of routes: 1. "Rate Your Experience" goes to input.mozilla.com/survey 2. "Report a Broken Website" goes to input.mozilla.com/sad (its a new form) 3. "Offer an Idea for Firefox" goes to input.mozilla.com/suggestion 4. "Support page" is a hyperlink that goes to support.mozilla.com/ There is a PRD forthcoming, so more details will be located there. Before we go forward though, we'll need a sign off from Beltzner on the approach.
Reporter | ||
Comment 1•14 years ago
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here's the correct screenshot
Attachment #467252 -
Attachment is obsolete: true
Comment 2•14 years ago
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wfm; gotta use those graphics, though! :)
Reporter | ||
Updated•14 years ago
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Target Milestone: 2.0 → 2.1
Reporter | ||
Comment 3•14 years ago
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Update: "Report a Broken Website" shouldn't go to our sad form, but instead go to a new form as we're going to need a new message and icon set. So, the link should be input.mozilla.com/brokensite
Reporter | ||
Updated•14 years ago
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Target Milestone: 2.1 → 3.0
Comment 4•14 years ago
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It's mock-up time! Here are a few preliminary ideas for the feedback page, based on Aakash's wireframe. All icons are tentative. 1. A simple panel of icons, in the style of the Mozilla.com: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/v1/release/01_landing.png 2. A more playful version of (1), using speech balloons: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/v2/01_landing.png 3. A variation on (2), with warmer colors: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/v2/02_landing_colorful.png 4. An accordion form, in the style of Fx4's in-content UI: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/v2/03_landing_incontent.png Let me know if anyone has a preference, or what qualities you like or dislike about each.
Assignee: nobody → chowse
Comment 5•14 years ago
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I think the decision here is if we want this to look like the rest of the mozilla.com webspace or more like an "in product UI" feature. If the former, then let's choose #2 which carries the right type of whimsy and approachability. If the latter, then let's use #4.
Reporter | ||
Comment 6•14 years ago
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Chris, can we see a variation of the simple panel of icons with the same header in (2)?
Comment 7•14 years ago
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(In reply to comment #6) > Chris, can we see a variation of the simple panel of icons with the same header > in (2)? Sure: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/v2/01_landing_uncluttered.png
Reporter | ||
Comment 8•14 years ago
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I'm a fan of that version, let's go with that :)
Design looks good, just a comment on the copy. I'd prefer to change "Share your thoughts" to something more actionable ("share" seems a bit fluffy) "Submit your feedback", "Give us your feedback", "Tell us your thoughts", etc.
Reporter | ||
Comment 10•14 years ago
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Hm, yeah, "share" does seem a bit off. I do like "Tell us your thoughts" though. Chris, what do you think?
Comment 11•14 years ago
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(In reply to comment #10) > Hm, yeah, "share" does seem a bit off. I do like "Tell us your thoughts" > though. Chris, what do you think? "Tell Us Your Thoughts" comes off a little bit creepy to me, almost interrogational. "Give Us Your Feedback" is a little commanding, too, but not too bad. "Submit Your Feedback" is neutral (if a bit clinical) and also reinforces the first action they took (clicking "Submit Feedback"). If we're going for serious vs. whimsical, I'd choose "Submit Your Feedback".
Comment 12•14 years ago
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For completeness: navigating between the landing page and various feedback pages. Click on the red boxes for CSS transition goodness: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/v2/transition/transition.html
Assignee | ||
Comment 13•14 years ago
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I am in the process of getting this code into the app. Please ping me with any additional changes you might have, as I need to pull in these diffs by hand from now on.
Assignee: chowse → fwenzel
Comment 14•14 years ago
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Final version, sans icons: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/proto/desktop-v2/feedback.html Revisions: https://github.com/chowse/soapbox-prototype/commits/master
Assignee | ||
Comment 15•14 years ago
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Do we enforce a specific user agent here somehow (i.e., the latest stable release, perhaps)? On the beta pages, we enforce the latest beta or newer (i.e., nightly).
Comment 16•14 years ago
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Final version, with icons: http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/proto/desktop-v2/feedback.html http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/proto/desktop-v2/feedback-beta.html http://people.mozilla.com/~chowse/drop/mozilla.com/input/3.0/proto/mobile/feedback.html#top
Reporter | ||
Comment 17•14 years ago
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(In reply to comment #15) > Do we enforce a specific user agent here somehow (i.e., the latest stable > release, perhaps)? On the beta pages, we enforce the latest beta or newer > (i.e., nightly). That's a really good question. I'm partial towards enforcing the latest release user agent as we can't really do anything with the data submitted on an older version of a stable release. Also, it'd be a nice security and web development win to push users toward newer versions of the browser. I might be missing some aspects here; Christian and Beltzner, do either of you have any reservations?
Assignee | ||
Comment 18•14 years ago
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This landed on master: http://github.com/fwenzel/reporter/commit/9c41019 Please file new bugs if anything needs tweaked. The URL should be: http://input.stage.mozilla.com/feedback
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → FIXED
Comment 19•14 years ago
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Verified this page exists- any issues will be filed separately
Status: RESOLVED → VERIFIED
Updated•13 years ago
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Component: Input → General
Product: Webtools → Input
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Description
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